TMG Health Hosts Clients at National Operations Center

TMG Health Hosts Clients at National Operations Center

Jessup, Pa. – July 31, 2013 – TMG Health, the leading provider of technology-enabled solutions for Medicare Advantage, Medicare Part D, and Managed Medicaid plans, received strong support from its Clients at the company’s annual Client Forum held at TMG Health’s new National Operations Center in Jessup, Pa. Under the conference theme, “Connect-Collaborate-Contribute,” the forum convened management executives and operations leaders from TMG Health’s Client base of Health Plans and Pharmacy Benefit Managers to discuss forward-thinking strategies and initiatives that will shape the future of processing in the government health programs market.

“This year’s Client Forum was a huge success. The format allowed for greater collaboration between our Clients and our Senior Leadership Team,” said Bill Haggett, Senior Vice President for Business Strategy at TMG Health. “The feedback received from our Clients in these sessions will enable us to enhance our processes in order to continue to provide best-in-class solutions for administering government health programs.”

Trusted Partnership Initiative

TMG Health’s Executive Leadership team kicked off the conference with a presentation and facilitated feedback session on the company’s Trusted Partnership Initiative, which aims to grow Client relationships into true partnerships in order to achieve mutual success. The session, facilitated by Noah Barsky, Ph.D., a professor at the Villanova School of Business, focused on gaining Client feedback and setting clear and meaningful expectations for the future of the business relationship.

Operational Roundtable Allows for Collaboration

Key members of TMG Health’s operations teams met with Clients to present current initiatives and future plans. Management and staff from several departments presented their roadmaps and solicited Client feedback for the future direction of each process, including: IT and Product Development, Enrollment, Billing and Reconciliation, Claims Processing, and Compliance. Topics included Annual Readiness, ICD-10 Conversion, Compliance Auditing & Monitoring, Compliant Automation of Returned Mail, Appeals & Grievances, and Medicaid Dual Eligibility requirements.

Keynote Speakers Provide Blueprints for Success

The Client Forum also featured two keynote speakers who touched on topics related to transformation in an evolving industry and how to get results.

Professional speaker and author, Jones Loflin presented “Growing Better Results,” a keynote address which outlined practical steps to ensure that the information learned at the conference is put into practice when the conference concludes. Asking the question, “How will you put the information you learned over these two days to work for you and your organization when there’s already too much to do?” Loflin presented an insightful analogy about growing award-winning apples. The analogy encouraged participants to engage in four types of activities every day – Grow, Graft, Prune and Harvest.

Accomplished healthcare speaker, Brian Lee, president of Custom Learning Group, presented “The Magic of Engagement – A New Leadership Blueprint for Healthcare Transformation.” The keynote address gave practical tips for developing a transformation strategy to deal with change. Lee focused on breakthrough tactics to overcome barriers to change and tips on how to gain buy-in and ownership from leaders and staff.

About TMG Health (Updated June 2017)

TMG Health is the leading national provider of Business Process Outsourcing solutions for Medicare Advantage, Medicare Part D and Managed Medicaid plans. With more than 19 years of experience in providing technology-enabled services to the government market exclusively, our knowledge of health plan processes, regulatory requirements, and the daily challenges plans face within the government market is second to none. Our expertise, coupled with a strong commitment to our Clients’ success, positions us as a trusted partner who can help solve the challenges of today and prepare for those of tomorrow.


Kim Rollman
TMG Health
Marketing Manager
Phone: 570-903-5198

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