Member and Provider Services

Member Services
Making sure that our clients' members have continuous access to their health plans is of paramount concern to us. Members can contact our Member Services phone center or visit our Internet site 24 hours a day, 7 days a week.

TMG Health understands the needs of the Medicare and Medicaid population. We can be the bridge to your patients' health care independence. By providing member services marked with excellence, we accomplish our goal of communicating with members while addressing the unique needs of this population.

Our dedication to the good health of your patients is driven by the belief that our health care senior consultants are not only experts in their field but also supportive friends to those who call on them. TMG Health's member consultants are trained professionals who recognize the need for reliable advice. Information-giving is coupled with an expertise in senior care management and understanding of the diverse needs of the Medicare population.

From resource information regarding provider networks, plan benefits and community programs, to problem solving within the health care system, TMG Health has the capabilities to provide your patients with the needed support and caring of an experienced health care consultant and friend.

Our Member Services include:

  • Internet Web Site Services
  • Personal Members Service Consultants
  • Call Tracking and Reporting
  • Member Retention Programs
  • Member Handbook Customization and Production
  • Evidence of Coverage Development

 

Provider Services
The steps to building your managed care program are not without obstacles. However, TMG Health is dedicated to preparing its partners for the challenges that lay ahead. TMG Health can offer you a direct link to quality service through our provider service phone center, and 24-hour a day, 365 days a year coverage via our Internet site. Our experts are ready to support all the needs of your Medicare or Medicaid plan.

Our Provider Services include:

  • Provider Services Phone Center
  • Contract Maintenance
  • Provider Directories
  • Reimbursement Policies
  • Internet Access