12 Nov TMG Health Inc. wins SAGE Award
Scranton, PA, November 12, 2010 — The Greater Scranton Chamber of Commerce and MetroAction announced the winner of the
Best Practices in Technology and Innovation Award—TMG Health
The Best Practices in Technology and Innovation Award showcases a company whose technologies have made a major impact on the company’s ability to generate profits and create a competitive advantage. The technology must have been created for and implemented for results within the company, not for a client/customer.
The SAGE Awards celebrate the outstanding efforts of the local business community and their talent, creativity, and innovation in a challenging business environment. Each year The Greater Scranton Chamber of Commerce and MetroAction recognize area businesses for various achievements. The Chamber is proud to honor members who make contributions to the business community as they contribute to the growth of our tremendous quality of life.
TMG Health offers services that touch the lives of millions of Americans serving more than 2.8 million Medicare beneficiaries and retirees throughout the United States. Our call centers receive thousands of calls daily from senior citizens. The quality and the care we provide members when answering their calls sets us apart from our competitors.
One example is TMG Call, an application developed by TMG Health to address a unique situation and a challenge that our Customer Service Representatives (CSR’s) face every business day servicing this market: how to handle a beneficiary’s call in the shortest amount of time without sacrificing quality and care. TMG Call’s innovative approach to “click note” call documentation and automated call flow greatly increases productivity, improves call quality and reduces training times. TMG Call is supported by a knowledgebase that allows our CSR’s to quickly answer Beneficiary’s questions about their healthcare benefits without sacrificing quality and care needed by our Senior Citizens.
The Greater Scranton Chamber of Commerce is a non-profit organization committed to the betterment of the Northeastern Pennsylvania business community and the quality of life of its residents. For more information about the Chamber, please call 570-342-7711 or visit www.scrantonchamber.com.
TMG Health, Inc. is the leading provider of Business Process Outsourcing (BPO) services to government health programs market including support for Medicare Advantage, Part D, Medicaid Managed Care, and SCHIP. TMG Health was established in 1998 and has approximately 1,000 employees in the Scranton and Dunmore areas.
Assistant to the President
TMG Health, Inc.