Management Team
TMG Health is a growing organization whose building blocks of skill and over 190 years of health care experience make for a strong foundation. TMG Health's structure includes the talent and expertise of our key team players:
JOHN T. TIGHE, III, Founder, President and CEO, founded TMG Health and has developed it into a premier healthcare outsourcing organization, serving the Medicare and Medicaid market. He is an expert with more than 20 years of health care experience. Tighe is the former Senior Vice President of Government Programs for Keystone Plan East and AmeriHealth HMO, two subsidiaries of Independence Blue Cross (IBC), Philadelphia, PA. Responsible for IBC's Medicare and Medicaid HMO businesses in six states, Tighe increased Medicare HMO revenues from $25 million to $800 million in the span of just three and a half years. His Medicaid experience includes growing IBC's Medicaid membership to over 600,000 during the same period.
Tighe is also responsible for developing, implementing, and marketing the nation's first Medicare PPO product under CMS’s Medicare + Choice Demonstration program. Tighe received his Bachelor’s Degree from the University of Pittsburgh and earned his Master's Degree in Business from Villanova University.
Back to top
ROBERT DUNN, Senior Vice President and Chief Operating Officer, oversees the day-to-day internal operations and technology functions of TMG Health's National Operations Center in Scranton and Dunmore PA.
Dunn has 25 years experience in the management of information technologies involving complex systems integration, outsourcing, and consulting. He has empirical experience as a technologist, professional consultant, CIO, entrepreneur, and leader of technology organizations. He has had operational and P&L responsibilities in start-ups, private companies, and for publicly traded companies.
Prior to joining TMG, Dunn was with ACS Healthcare Solutions in Detroit, MI where he was a Partner in the Consulting Group and Vice President of Outsourcing. Dunn also served as President of TechRx, Inc. a pharmacy software and services organization in Pittsburgh, PA , as a Managing Director for Keane, Inc, and the President and Founder of MCSI, a technology and outsourcing firm that was headquartered in Pittsburgh that was purchased by BRC, Inc. of Dallas Texas.
Dunn holds a Bachelor's Degree from West Virginia University and a Master's Degree from Pennsylvania State University.
Back to top
JAMES H. WATSON, Senior Vice President and Chief Financial Officer (interim), is a member of TMG's executive management team and oversees the company's financial and accounting functions.
Watson has over 20 years experience in the healthcare industry. Prior to joining TMG Health he held positions as Chief Financial Officer and Chief Operating Officer of a rapidly growing healthcare and housing organization where he oversaw all finance and accounting, human resource, information technology and facilities management functions. Watson also held various positions with Independence Blue Cross (IBC) in Philadelphia, PA over a ten year period, where he was involved with the development of multiple risk sharing programs, and responsible for financial and compliance reporting. During his employment with IBC, Watson worked with the Executives and Board of Directors of various hospitals and provider groups to support managed care arrangements. Prior to joining Independence Blue Cross he worked as an auditor and consultant with one of the Big Four international accountancy and professional services firm KPMG, servicing clients in both the insurance and banking industries.
Watson holds a Master's of Business Administration Degree in Finance from Saint Joseph's University, and a Bachelor's of Science Degree in Accounting from Bloomsburg University of Pennsylvania. He holds a CPA license and is a member of the Pennsylvania Institute of CPAs.
Back to top
JOHN REZA, Chief Information Officer, is an integral part of the Company's Executive Team and oversees all of our strategic, tactical, and immediate operations of systems development, telecommunications, applied technology, technical services, corporate governance, data center operations and office services. He directs strategic, company-wide, and business-unit decisions involving information technology, and is responsible for creating a seamless information technology function over multiple geographical areas.
John brings with him 25 years of experience and has a proven track record in managing, developing and strengthening large-scale projects and processes in the insurance arena (i.e., Healthcare, Property & Casualty, and Life). Most recently, he was the President and Founder of Concilio Management Consulting, Inc. In this capacity he successfully managed full systems and project implementations for multiple Blue Cross and Blue Shield health plans, among others. In addition to his extensive consulting experience, John has also held positions of IT leadership at Ernst & Young LLP, Group Health, Inc, Aetna Life and Casualty, and Travelers Insurance Company.
Mr. Reza has a Master of Business Administration Degree from the University of California, Irvine, and a Bachelor of Science Degree in Business Administration from the University of Hartford, Connecticut.
Back to top
OLGA THORNTON, Senior Vice President and Chief Compliance Officer, is a registered nurse with more than 25 years of health care experience, including more than five years in nursing home administration and seven years in Medicare managed care program management.
Thornton initially headed up the implementation teams at TMG Health and in that role also acted as a liaison between the clients and TMG.
She was most recently Director of Quality and Customer Service at Crozer Keystone Health System, Upland, PA, for their Provider Sponsored Organization, a Medicare demonstration project awarded to the health system in 1996. Her responsibilities included member services, quality assurance, compliance, enrollment and provider relations. She spearheaded most of the operational and quality activities of the plan and guided it through its first CMS Annual Review, HEDIS Audit and NCQA Review.
Prior to joining Health Plans of Pennsylvania, Thornton was Manager of Patient Care Management and then Manager of Operations at Independence Blue Cross for the Keystone65 Medicare Risk Product. During her tenure as Manager of Patient Care Management the plan grew from 4,000 to 90,000 members. She implemented the Health Risk Assessment of all new enrollees and enhanced and/or implemented Congestive Heart Failure, Diabetic Management and Total Joint Replacement programs. Thornton is a graduate of the Temple University Hospital nursing program and has earned a Bachelor of Science Degree from Villanova University.
Back to top
WILLIAM F. HAGGETT, Senior Vice President for Sales and Marketing (interim) is a seasoned health insurance executive with experience in both commercial and government health programs. He oversees TMG's sales and marketing functions and supports the company's strategic planning efforts related to health care reform.
Haggett most recently was the Chief Marketing Executive for Independence Blue Cross in Philadelphia, PA. In that role, he was responsibile for all sales, account management and product development functions for commercial and government business. He also served as President and CEO of an IBC subsidiary, AmeriHealth New Jersey, and had full P and L accountability for that $800M company. He oversaw Medicaid expansion into six states, the formation of the CHIP program and creation of a charitable foundation to support health insurance coverage for needy children. Haggett lead the company's strategic planning process in 2005, which created a five year blueprint for the company's direction.
Prior to IBC, Haggett worked in the education field, with management posts at several Philadelphia institutions. He has a Doctorate in public policy from Temple University, a Master's Degree in statistics and research methodology and a Bachelor's Degree in Psychology both from Southern Connecticut University.
Back to top
VINCENT M. DADAMO, Senior Vice President and General Counsel, oversees the complex legal, contract and regulatory issues impacting TMG Health's operations. He is responsible for evaluating and determining the appropriate legal courses of action to meet business objectives and direct the company's general legal affairs and risk management. His job duties include creating and modifying new and existing contracts, overseeing corporate governance practices, state regulatory TPA licensure, managing litigation efforts, handling employment matters and providing legal support for the various operational areas.
Dadamo has over 25 years of legal experience in a variety of business environments. He has extensive experience in BPO services, managing public companies, various compliance matters and handling corporate legal issues. Prior to joining TMG Health, Inc., Dadamo served as Senior VP, General Counsel and Corporate Secretary for ICT Group, Inc. In this position, he advised and counseled the CEO, Board of Directors and other executives and management on a variety of matters, managed public company reporting and compliance, was the lead negotiator in merger and acquisition activity, negotiated commercial agreements, selected and directed outside counsel, and handled employment law issues.
Dadamo has his L.L.M. in Taxation from the Villanova School of Law and his Juris Doctorate from Duquesne University School of Law.
Back to top
DEBRA KIRCHER, Vice President of Medicaid Services, oversees and provides executive leadership for all Medicaid development and operational functions. In this role Kircher liaisons between clients and TMG, leading informed policy development and strategic planning to address regulatory requirements and shifts, as well as healthcare industry trends. With over 25 years of extensive government programs and commercial operational experience in claims administration; provider contracting, credentialing and fee schedules; customer call centers; enrollment, billing and reconciliation; and information services, Kircher is positioned to help identify and react to needs in the highly regulated and constantly changing Medicaid environments.
Kircher most recently was a Senior Consultant for HTMS, delving into Health Care Reform, HIPAA requirements and government program operations. Prior to that, she held positions as Chief Operations Officer and SVP of Operations at Health Partners, Inc., and VP of Operations at Keystone Mercy Health Plan. In these roles Kircher led the strategic development of Medicaid, SCHIP, and Medicare operations in multiple states.
Kircher's foundation is in education and she has a Bachelor of Science from West Chester University. In addition she has advanced education in Health Care Law from Widener University School of Law and she has extensive Project and Program Management Training.
Back to top
KIMBERLY LINE COURTOIS, Vice President of Human Resources, is responsible for the leadership, oversight and direction of all aspects of TMG Health’s Human Resources and Training functions, including performance management, employee benefits, employee relations, career planning, employee retention and recruiting, organizational development, compensation analysis and structure, training and staff development, compliance with federal, state and local employment laws, and employee communications.
Courtois brings to TMG Health over 15 years of Human Resources experience in a variety of business environments. Before joining TMG Health, she served as Director of HR, reporting to the President and CEO of a national leader in the automotive retail, distribution and service industry. In this position, she designed and developed a proactive national Human Resources department overseeing 260 branch offices throughout 48 states with over 2,000 employees.
Courtois has extensive experience in recruitment, managing complex compliance issues and directing company-wide management development and employee training programs.
Courtois holds a Bachelor’s Degree from Dickinson College, in Carlisle, Pennsylvania.
Back to top
BARRY WALSH, Vice President of Claims, has 18 years of experience in the insurance services and health claims processing business. He is responsible for all health care claims marketing and sales. From 1982 to 1988 he was a product manager for the RCA Corporation, responsible for computer based communications products and services for insurance and banking industries.
Walsh holds a Bachelor's Degree in Finance from Boston College.
Back to top
MARCIA LALEMAN, Vice President of Enrollment and Billing Services, is responsible for the leadership of the Enrollment, Billing, Reconciliation, EBR Support Services, and Client Financial Services Operations.
Ms. Laleman has over 27 years of experience in managed care, with an emphasis in Medicare managed care programs and commercial operations. She has a successful track record in business start-ups and financial turnarounds, business development, marketing and sales, operational planning, implementation and compliance. Ms. Laleman's past experience includes 19 years with Blue Cross and Blue Shield Plans of Michigan and Philadelphia and its subsidiaries, encompassing management positions in both commercial and Medicare risk programs. She most recently served as the General Manager and Senior Vice President of Operations for CorCell, Inc. (a subsidiary of Independence Blue Cross). In addition, she was the Vice President of Medicare Programs of RISCORP Health Plans, a privately-owned HMO; the Director of Medicare Programs at Independence Blue Cross; and held various management level positions at Blue Cross Blue Shield of Michigan.
She is a current member of the Advisory Board of RevolutionCare, Inc., and has served on the Board of Directors for the Philadelphia Corporation on Aging-Celebrate Age Expo, Council on Aging, West Michigan Corporate Olympics, West Michigan Family Service Association and the MI Chapter of the National Association of Social Workers.
Ms. Laleman received her Masters in Social Work from Michigan State University and a Bachelor of Science in Secondary Education from Central Michigan University.
Back to top
DEANNA FORTE-LAHEY, Vice President of Customer and Ancillary Services, is responsible for the oversight of multiple call centers within TMG Health and all aspects of customer service including inbound/outbound calling, quality, training and new call center implementations/conversions. In addition, Forte-Lahey is responsible for the Ancillary Services department functions including fax receipt and routing, return mail, Health Risk Assessments, Working Aged/Part D COB surveys and coordination of benefits research.
Forte-Lahey brings to TMG Health over 20 years of customer service experience including 15 years in health care insurance.
Forte-Lahey began her career with TMG Health as Senior Manager of Customer Service. During her tenure, she was promoted to Senior Director of Customer Services prior to assuming her current role of Vice President of Customer and Ancillary Services.
Prior to joining TMG Health, Forte-Lahey served as Senior Manager of Customer Service at Commonwealth Telephone Company. She was also employed at Blue Cross of Northeastern Pennsylvania for over ten years and held various management level positions within the Enrollment/Billing and Customer Services departments.
Back to top