TMG Health is always looking for talented and energetic individuals to join its team. Listed below are the current job openings and accompanying job descriptions.

We are especially seeking candidates with the following experience:

• Health insurance industry
• Medicare or Medicaid health plans
• Health plan financial accounting
• TriZetto Facets Medical Management System

Director Application and Development
Reports to:
CIO

Summary of Position:
Director, Application and Development is responsible for the development and support of the IT application portfolio. This position reports to the CIO and is a senior member of the IT team. Managing and directing a team of internal and external resources across multiple application platforms. The director will continue to build process-oriented methodologies to deliver applications that meet business needs.

Principal Duties of Position:

• Manage the full lifecycle of software application development projects for internal operations.
• Define technical solutions and develop proposals that include scope of work, cost estimates and resource plans.
• Work directly with business owners to gather business requirements and ensure that project outcomes align with the business objectives.
• Provide oversight and administration including written status reports, issues tracking, change control and status to review outstanding issues.
• Maintain strong working relationships with internal businesses.

Description of Skills Required to Perform this Job:

• Bachelor’s Degree preferred or 10 years experience in Information Systems
• Five years experience as a project manager or manager over large scale application development projects
• Experience as a software developer or business analyst in a software development organization or company
• Experience with .NET, SQL Server
• Demonstrated leadership skills and proven ability to lead, motivate and organize teams.

Interested applicants may click here to attach resume or send resume with salary requirements to:
TMG Health, Inc.
Attn: Human Resources Department
1205 O'Neil Highway
Dunmore, PA 18512

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PROJECT MANAGER
Reports to:
Executive Director of the Project Management Office

Location:
Scranton, Pa

Summary of Position:

• Responsible for all aspects of the management of internal and/or client critical projects with the ultimate goal of delivering the project on time, within budget and with minimal adverse impact to the client organization. Project types may include, but not be limited to:
  
  
  • Developing a new product or service
  • New partnership integration
  • New capability implementation
  • Effecting a change in structure, staffing or style of an organization
  • Developing or acquiring a new or modified information system
  • Relocating an organizational unit to a different facility
  • Implementing a new business procedure or process
    
    
• Take projects from original concept through final implementation. Interfaces with all areas affected by the project including external clients / vendors, end users, IT development, decision support, operations and executive management. Defines project scope, objectives and expected results, develops detailed project work plans, schedules, charts, project estimates, resource plans and status reports.
• Requires communication with Director of Project Management, Project Sponsors and other organizational leaders (internal/external) to determine project scope, objectives, expected results and mutually agree to time frames, commitment of resources, budgets, quality levels, project structure and reporting frequency.
• Conducts project meetings and is responsible for project tracking and analysis. Ensures adherence to quality standards and reviews project deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables. Provides project management and analytical leadership and guidance to the project team. Recommends and takes action to engage team members and executive management in identification, analysis and resolution of issues.
• Works independently to provide leadership and is the single point of contact and accountability for projects.

Accountability

• Receives general direction from and reports to the Executive Director of the Project Management Office.

Responsibilities:

• Leads cross-organizational strategic and/or operational initiatives to integrate new products/services, partnerships and capabilities. This includes formulating the appropriate cross-functional team, developing/implementing an appropriate communications strategy for all stages of the project, and conducting regular project status meetings.

• Establishes a project operations structure and an environment for success.
• Develops and maintains project plans, charts, schedules and budgets. 
• Ensures project plans outline the tasks to be accomplished, accountability for task completion and estimated start and end dates for task completion.
• Performs interim and post-mortem analyses, document lessons learned and incorporates lessons learned in future projects.
• Works closely with client management and team members to define interface points and concurrently develops a plan to seamlessly integrate.
• Facilitates the development of business requirements for all projects and if appropriate completes an RFP process with potential vendors.
• Works with IT and business units to identify potential solutions and select outsourcing vendors
• Negotiates with the Project Sponsor for rewards/recognition for deserving project team members.
• Defines the role and responsibilities of project team members. Establishes criteria for task completion
• Oversees, tracks and monitors team member’s tasks and assignments.
• Continuously monitors performance against the project baseline so that corrective actions can be taken based on actual performance against the project plan.
• Conducts project risk assessment and plans to mitigate risks.
• Establishes project milestones with the Project Sponsor and Project Team.
• Ensures project deliverables meet client expectations by coordinating project inspection reviews and approvals at various stages throughout the project life cycle.

• Schedules, conducts and documents regularly scheduled project team and Steering Committee meetings to identify what tasks were accomplished, what tasks are falling behind, identification of additional action items and identification of potential problems/issues/concerns that could jeopardize task completion.
• Resolves conflicts and problems. Works to resolve, not avoid conflicts and elevates issues/barriers to the Steering Committee.
• Establishes procedures for managing change control to ensure that changes are rejected or approved and agreed upon and those changes are incorporated into a revised project baseline.
• Develops strategies for major project components such as data conversions, parallel testing, implementation rollout and user training.
• Develops and communicates an escalation process for team member and/or vendor performance issues.

Required Knowledge Skills and Abilities:

• Ability to apply project management disciplines through the use of project management processes such as: initiating, planning, executing, controlling, communicating and closing.
• Ability to decompose complex projects into manageable pieces. Project complexity requires a project manager to use a systemic approach and the need for analytical skills are of direct use throughout the entire life of the project in managing trade-off decisions.
• Strong written and verbal communication skills.
• Leadership, diplomacy and consensus building skills. The Project Manager must provide the team with direction, a sense of purpose that binds the team together and focuses its energies on the achievement of the project’s objectives.  If the Project Manager can get others to share a common commitment, success is highly probable.
• The Project Manager needs to blend the team, blend with the team and quickly establish credibility with the team.
• A bias toward task completion – hard workers are common, finishers are rare.  Of all the characteristics desirable in a Project Manager, the drive to complete the task is the most important. 
• Technical and administrative credibility.  The Project Manager is not expected to be technically proficient in all phases of the project.  He or she is, however, expected to have a sufficient knowledge of the project’s base technologies to plan work and to interpret the client’s comments to the project team and the team’s work to the client, as well as to senior management.  Perhaps most technically demanding, the Project Manager must be able to mediate technical disputes among project team members.
• Administrative credibility is subtler.  Keeping the project on schedule, controlling cost, submitting accurate and timely reports, having personnel and equipment available in appropriate amounts when needed, representing the interests of team/client/management each to the others, making tough trade-off decisions are some of the administrative tasks of project management.  The Project Manager must be perceived as an individual who has the mature judgement, technical knowledge, organizational skill and raw courage requisite to the job.
• Interpersonal and political sensitivity.  Being a manager rather than a doer condemns the Project Manager to getting things done through people.  It is not as if the Project Manager has a choice – he or she must manage and lead.  Having almost no authority of position, the Project Manager must depend on interpersonal skill and the power of persuasion to get cooperation from the managers of functional units that supply people, resources and technical assistance to the project. 
• In addition, interpersonal skill is needed to manage the project team.  As with any group of humans, rivalries, friendships, hostilities and competition are sure to exist.  The Project Manager must persuade team members to set aside differences and work together to accomplish project tasks. High-level communication skills, mediation and negotiation are a normal part of the Project Manager’s job.
• Political sensitivity is a requirement because the Project Manager needs to know who the project allies are and who is indifferent among senior managers.
• The Project Manger is a resource finder and a cheerleader
• Bachelor’s degree preferred or commensurate work experience

Interested applicants may click here to attach resume or send resume with salary requirements to:
TMG Health, Inc.
Attn: Human Resources Department
1205 O'Neil Highway
Dunmore, PA 18512

Systems Testing and Business Support - Senior Manager
Reports to:
Director, PMO

Location:
Dunmore, Pa

Summary of Position:
Provides short and long term strategic direction and tactical oversight for all integration, system and regression testing throughout TMG project and development lifecycles (PDLC). Responsible for managing testing relationships internally and externally to clients and outsourced vendor(s) and in (establishing and) verifying quality assurance to requirements for application and systemic changes prior to production deployment. Partners with clients, management and other staff members to insure communication and coordination of all integration, system and regression testing activities. Provides leadership, coaching and mentoring to testing, technical and business staff members to improve productivity and quality measures associated with the testing process. A big picture thinker with significant testing expertise that can act as a change agent to drive TMG testing as a center of expertise and recognized to be “best in class.”

Scope:
Provides coordination and oversight of all system testing activities at TMG Health to ensure end-to-end accuracy and reliability of systems and applications changes. Monitors all test plans to ensure that they are developed in compliance with all CMS – Medicare and Medicaid and in accordance with established client contractual parameters. Insures all components, applications and changes are reviewed prior to production deployment requests. Augments and supports business testing efforts as required. Provides on-going feedback to management across initiatives.

Principle Duties and Responsibilities

TEST MANAGEMENT

• Coordinates all testing activities (i.e. system, integration, volume, regression, user acceptance with clients, external vendor(s) and internal staff including supervising testers during the execution of test scripts, reviewing test results and managing the defect resolution process.
• Utilizes testing and project management tools for reporting on test results and milestones throughout the project test stages.
• Provides oversight, coaching and mentoring for all staff with particular emphasis on supervisors and team leads.
• Other responsibilities as required

• Provides accurate and timely estimates for testing effort to support all Change Request and Implementation activities.
• Works with business unit owners and Account and Project Management to elaborate on test cases from business use cases and creates master test plans for review by project stakeholders. Insures master test plans are quality checked and error free.
• Pro-actively works with Project Managers to identify and incorporate detailed testing tasks into the project plan including executing the test scripts and generating the expected outputs according to the master test plan.
• Conducts testing plan review meetings with project stakeholders (internal and external) and coordinates defect resolution activities to meet project deadlines.
• Ensures the test environments are ready for testing, executes test scripts, records results and communicates defect status.
• Facilitates go/no go testing decisions for each test stage and obtains final approval before scheduling deployment/implementation.

• Provides leadership to support staff for establishing test knowledge base (including establishing and maintaining a common test repository – e.g. Borland Silk Central).
• Reviews and approves testing standards and best practices for establishing a continuous improvement program.
• Validates and approves all test plans based upon established standards and best practices.
• Partners with management for establishing test process improvement methodology.
• Provides input and reporting on quality metrics throughout the test phases for all projects/initiatives
• Analyzes test data to provide status reports and for making process improvement recommendations.
• Establishes a baseline test calendar and staffing model to include business unit testers when applicable and to insure optimized resource utilization and seeks ways to enhance productivity.

• Partners with release staff to coordinate release schedule activities.
• Manages test activities to meet production support requirements when testing is required for troubleshooting; helps establish root cause, corrective and preventive actions.
• Collaborates with test teams for ensuring quality measures throughout the release management life-cycle (e.g. Development, Test, and Production).

• Develops a departmental business plan and departmental objectives in line with meeting Calendar Year Corporate Business Objectives.
• Effectively manages budget and resources for Testing Team.
• Ensures staff members are adequately trained in all Corporate Compliance initiatives.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required.

Education and Experience:
Bachelor’s Degree in Business Administration, Computer Science or related field or equivalent experience

Master’s Degree a strong plus

Certifications/Licensing:
Testing, Management or Quality certification from one of the following: ISTQB, ASTM/ASTE ASQ, or similar organizations, highly desired

Experience:

• Five to Seven years managing test resources of various skill-sets and experience throughout the entire PDLC.
• Three years experience working with testing tools, such as test requirements scripts, defect tracking, etc.
• Previous healthcare, Medicare/Medicaid experience desired.
• A working knowledge of healthcare policies and procedures coupled with an understanding of CMS guidance a strong plus

Other Skills and Abilities:

• Demonstrated knowledge of software development principles and practices (e.g. RUP, Agile, ITIL, TQM, ISO, PMI, Six Sigma and CMMI).
• Knowledge of process improvement methodology, test management principles and practices.
• Strategic business management and organizational planning skills, short and long term operational planning skills, skills in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies/procedures.
• Ability to build relationships, foster cooperation with a work environment that represents a wide range of constituencies in a diverse community. Ability to build consensus and to work through others in achieving desired results and objectives
• Expert written and oral communications skills, including graphic design and presentation capabilities at multiple levels of internal and external audience.
• Ability to read, analyze and interpret general business periodicals, professional journals, procedures, or government regulations.  Ability to write reports, business correspondence, policies and procedure manuals.  Ability to effectively present information and respond to questions from management, peers and clients.
• Ability to identify and define problems, collect data/information, establish facts, and draw valid conclusions, makes decisions and implements changes.
• Excellent interpersonal, problem solving, project management, negotiation, customer service and Microsoft Office skills.
• Consistent ability to set and deliver against a work plan in a fast paced environment, giving strict attention to detail even under high pressure situations.
• OR – any combination of education, professional training or related work experience which would demonstrate the ability to perform the duties of the position.

Interested applicants may click here to attach resume or send resume with salary requirements to:
TMG Health, Inc.
Attn: Human Resources Department
1205 O'Neil Highway
Dunmore, PA 18512

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